KARMA'S KREATIONS POLICIES
Terms of Service
These terms of service apply to makeup and beauty services provided by Aubrielle Tillman-Francisco (Karma’s Kreations) to you as the customer. Upon booking a session, trial, and/or consultation with Aubrielle Tillman-Francisco (Karma’s Kreations) and its affiliates, you must agree to these terms and conditions. By signing the agreement at the bottom of your online consultation form, on your booking, and on the physical consultation form presented to you prior to every session, you agree to these terms and conditions stated below.
1. Making a Booking Request
All booking requests will be made through my Acuity Scheduling calendar. You will be required to provide a phone number when you book so please make sure it is one that you will answer to immediately. Karma’s Kreations will not accept booking requests over the phone, through text, or on any other form of communication. If it is not a booking request through my scheduling calendar, Karma’s Kreations cannot hold your spot for you. Booking requests go by a first-come-first-serve basis only. Karma’s Kreations is not responsible if another individual makes a booking request before you and picks your same date and time. All booking requests require at least 24 hours in advance to the date requested. Karma’s Kreations does NOT allow same day booking. If you schedule for a session around a separate appointment with another business and it is deemed as too close to said time, Karma’s Kreations has a right to cancel/refuse your booking request without any consequence. All appointments will only be accepted once the booking, deposit, and consultation form has been completed. When making your booking, please allow enough time for the artist to arrive and work on the number of people requested. The artist requires approximately 45 minutes to an hour per person on average, so please allow that much time per person. ***KARMA'S KREATIONS IS NO LONGER USING THUMBTACK FOR BOOKINGS.
a. Appointment Requirements:
Please reply to the confirmation text a day prior, complete the consultation form in full, and complete your booking 24 hours prior to the date of the event to avoid cancellation.
b. Rescheduling Policy:
Clients are not allowed to reschedule their own appointment online through the scheduling app. Please contact make-up artist to reschedule your appointment. Clients are only allowed to reschedule once. After one rescheduling, your deposit will be voided. If you reschedule for the first time under one appointment instead of cancelling, you do not have to pay the cancellation fee. If you are rescheduling, you MUST IMMEDIATELY provide the artist with a new date and time to avoid a cancellation fee being charged. After one rescheduling, if you cancel again and want to book again in the future, you must pay the cancellation fee at the time of cancelling the appointment and pay another deposit when booking again for your next appointment. Failure to send the cancellation fee at the time of cancelling your appointment will result in the fee being charged to the card on file that was used to pay your deposit. NO EXCEPTIONS!
c. Early A.M./Late P.M. Appointments:
If you wish to book your appointment prior to 8 a.m. on Monday through Friday, prior to 7 a.m. on Saturday or Sunday, or after 9 p.m. on any of those days during the week, there will be a $20 fee. Please contact the artist at to inquire.
d. Same Day Bookings
Karma's Kreations prefers all bookings to be made within 48 hours' notice. At the latest, Karma's Kreations will allow booking with 24 hours' notice. Karma's Kreations does not allow same day bookings. Please be aware that if you make a booking on the day of your event, your deposit will not be refunded and you will be charged an extra $30 fee for booking on the same day as your event. Your appointment will run the risk of being cancelled and a cancellation fee being charged if all necessary requirements are not completed (consultation form and booking).
2. Face-to-Face Consultations and Pre-Event Makeup Trials
All sessions with Karma’s Kreations require a consultation form to be completed online prior to said date requested. Please note that a face-to-face consultation request can only be made through email at firstname.lastname@example.org OR via phone, not over any other form of communication. Karma’s Kreations offers in-person consultations for any persons living in the DC, MARYLAND, AND VIRGINIA areas and over-the-phone consultations. Karma’s Kreations will not accept booking requests or pre-event makeup trials if you have not completed the consultation form online and received a price quote first! All consultations require the travel fee to be paid for the artist to arrive for a face-to-face consultation. Please be sure to notify the artist of ANY and ALL add-ons that you would like for the day of your event. Failure to do so can result in future issues with your session.
All Pre-Event makeup trials are at a $55.00 cost + the amount of the travel fee. All Pre-Event makeup trials will no longer be allowed to be conducted at the location of the artist. All trials and events must be completed at the location of the client from now on; NO EXCEPTIONS! During consultations, you may be required to send a photo of whomever is receiving services. Photos should be recent, clear, and preferably should be taken in front of some form of sunlight or natural lighting. All face-to-face consultations and pre-event makeup trials require a deposit that is part of your total price and will be deducted once booking and the consultation form has been completed.
3. Cancelled Bookings/No-Call No-Show
All bookings, makeup trials, and consultations require a minimum of 24 hours’ notice prior to booking date to cancel a session. If you cancel within the 12-hour time frame prior to your appointment, the client must incur a $25 cancellation fee that will be charged to the card on file used to pay your deposit. This fee is due to the inability of finding a replacement client on such short notice. If you do not provide an address, complete the consultation form, or a follow-up to the confirmation text prior to the day of your event, your appointment will be cancelled. No-call No shows are UNACCEPTABLE and can result in a ban from any future makeup sessions with Karma's Kreations and a cancellation fee being charged.
4. Payment Policy
Upon immediate completion of any makeup or beauty service by Karma’s Kreations, you will be required to immediately pay the total amount calculated on your consultation form in full of the form of payment you have chosen.
Karma’s Kreations does NOT allow:
half payments once a service is complete.
late payments once the service is finished.
split payments among different persons within a group session.
clients to pay their total in full during bookings.
All final payments must be made by the completion of the session before the artist leaves the venue/location. Immediate payment is required once your session is over. NO EXCEPTIONS!!! With your signature on the bottom of the physical and online consultation forms, if you fail to pay the full amount of said service, Karma’s Kreations reserves the right to take legal action to obtain the necessary fees and/or charge the card on file (used to pay the deposit) to obtain those funds immediately.
***PLEASE NOTE: For all wedding parties of 2 or more people and bridal events that Karma's Kreations provides services for, 50% of the remaining balance must be received when the artist arrives and the other 50% must be paid prior to the artists' departure. NO EXCEPTIONS!! If full payment is not received for any special occasion, wedding, photoshoot/TV production, or any other event by the time the artist has to leave the location, the client runs the risk of having the card on file, that was used to pay their deposit, charged for the remaining amount! Karma's Kreations will NOT be liable for any overdraft fees that may be charged to your account in the event that your card is charged for the remaining balance.
a. Invoices and Receipts
Once your consultation form, booking, and deposit has been completed, you will receive an invoice via email for the remainder of payment due on the day of the event after the session is completed. Please take the time out to read/view your invoice so you are aware of how much the remaining balance is. If any services are added or removed during the session, the remaining balance will be adjusted.
For all credit/debit card and PayPal transactions, there will be an added transaction fee along with the amount requested for said service provided by Karma’s Kreations. Please be aware that if you choose any of these methods, you will be required to pay this transaction fee. Please view the Payment and Fees chart at the bottom of these terms of service. Karma’s Kreations is not responsible or liable for paying this fee on your behalf. A receipt of your transaction may be provided if you use the credit/debit card (POS) method or PayPal.
b. Payment Options
Karma’s Kreations allows a variety of payment options to allow more flexibility for payment of beauty services. The following payment options include:
Check (ONLY FOR WEDDINGS)
PayPal (requires transaction fee)
Square (Credit/Debit Card) (requires transaction fee)
***PLEASE NOTE: The check option is ONLY FOR WEDDINGS. If you choose the check option, and your check is not valid and/or does not go through, Karma’s Kreations has the right to bring legal action to obtain the necessary funds and/or charge the card on file (used to pay your deposit).
c. Split Payment Policy
If you choose to have the individuals in your group/party pay for their own makeup services separately, Karma’s Kreations requires that their payment be collected by the person who is responsible for making the booking and signs the physical and online consultation forms. The person who has their name signed on the consultation forms will be required to send/give payment to the artist for all services made. Karma’s Kreations does NOT allow split payments. This method can create confusion for the artist which can result in the wrong payment being charged upon the customer and any missing payment being charged to the card on file that was used for the deposit. If any issues or discrepancies occur, Karma’s Kreations will be unable to track any other individuals whose contact information and signature is not involved on the consultation form. Failure to not following this method can result in legal action being brought upon the client to obtain the necessary funds.
d. Deposits Policy
Deposits are required when you book through the Acuity Scheduling calendar. Sending your deposit through any other payment method besides Square via my Acuity Scheduling calendar can result in a cancellation of your booking and a cancellation fee being charged. All deposits for bookings are $20.00 + transaction fee and all trials and face-to-face consultations are $5.00 + transaction fees through Square. Karma’s Kreations will NOT accept any appointments via booking unless the deposit has been paid and will not incur the transaction fee for deposits. Deposits are a part of your total price. Once the booking has been made, the $20.00 or $5.00 deposit (not including the transaction fee) will be deducted from your total price. Pre-Event makeup trials and face-to-face consultations require a deposit now to submit. ***DEPOSITS ARE NON-REFUNDABLE AND NON-TRANSFERABLE! NO EXCEPTIONS!!!
5. Discounts and Referral Program Policy
Karma’s Kreations is about providing high quality beauty services, without breaking the bank. We currently provide a 10% discount to all first-time clients that book an appointment. This discount may only be used for one person during their first event with Karma’s Kreations. The 10% discount will automatically be applied during price calculation and the client will be notified of the change via invoice. Karma’s Kreations reserves the right to cease the continuation of this promotional event. Any other promotional events/deals may only be used once by any new or recurring clients if applicable. Any promotional deals may not be combined with others. Any promotional deals may not be duplicated under the same person or household (2 or more persons).
Karma’s Kreations Referral Program is based on any current or returning client that has previously booked with Karma’s Kreations before will receive 5% off on their next booking for every person they refer to Karma’s Kreations. Any referred clients MUST book and have their appointment with Karma’s Kreations for the discount to be valid. Please be sure to let the people you referred know to notify the artist that they were referred by a previous client for the discount to apply.
(e.g. If a past client refers 10 people and those 10 people notify us of the past client’s referral to Karma’s Kreations, book with Karma’s Kreations, and have their session prior to the next booking for that past client, then that client will receive 50% off on their next booking.)
6. Travel Fees and Parking Policy
***PLEASE NOTE: THE ARTIST WILL ALWAYS ARRIVE 15 MINUTES PRIOR TO EVERY SESSION TO PREP AND SET UP EQUIPMENT AT DESIGNATED LOCATION. Please be prepared to accept the arrival of the artist within this time frame to expedite the process of your session. Due to Karma’s Kreations being a travel-based MUA business, there will be travel fees that will occur depending on your location. Travel fees vary based on mileage (one-way) it takes to get to your destination.
If the pro is traveling to the location of a hotel or other venue with no public parking available, the client MUST incur the cost of valet or street parking. This is due to the amount of equipment that must be brought in for the completion of the service. If you cannot incur the valet or street parking cost, your appointment will be cancelled and the cancellation fee will be incurred on the client's card on file.
If the client requests Day-of or Night-of touch-ups (only applicable for weddings and photoshoot services) and the artist has to travel to a separate location from the original location, the client must incur an additional travel fee based on mileage one-way as well as the touch-ups fee of $30. Failure to take on this additional fee will result in cancellation of your appointment and a cancellation fee being charged to the card on file.
7. Personal Information and Sensitivities
Karma’s Kreations requires information on whether a client has allergies, sensitives, or any other dermal issue during consultations. In no event shall Karma’s Kreations have any liability for incidental, or consequential damages based on makeup application and products used however characterized (eczema, sensitive skin, eyes, etc.) If there is a product you prefer to use, Karma’s Kreations is not responsible for how it is applied onto your skin; meaning but not subject to the wrong shade, allergic reaction, breakout, etc.
8. Photography/Videography Disclosure Statement
Karma’s Kreations reserves the right to take photographic or film records of any make-up sessions or applications for marketing, promotion, and/or commercial purposes. When you sign the consultation form, you are agreeing to this statement on behalf of yourself and any other persons under your scheduled session being serviced by Karma's Kreations and that you are allowing Karma’s Kreations to use any such photographs for the reasons stated above on any social media platforms. If you would prefer to not have your photos posted, please notify the artist ahead of time.
9. Makeup Sessions Policy
When booking your session with Karma's Kreations, it is imperative that you allow enough time for every person in the group to be worked on without rushing. The artist will provide a time based on the number of people needing to be worked on and at what time the client and group needs to be finished by. If the client chooses to pick a time frame that will result in makeup application per person being rushed or persons being skipped, Karma's Kreations will not be held responsible for the tardiness of the client and group to the event and has the right to cancel or refuse servicing that client for that event. Please do not expect the artist to rush through the persons in your group if the appropriate time frame was not chosen during booking and consultation, and/or if the client shows up late to the venue or location.
Prior to any makeup session, clients are required to come to the session with a washed face and to have applied a moisturizer onto their skin. A primer will be applied on the client based on skin type.
For every makeup session and to provide a high quality and relaxing experience, the artist is subject to bringing a ring light, chair, DSLR camera, and makeup equipment. Please note that any damage to this equipment during a session with the client will be charged on the client. Please let any visitors and other service providers know that if they touch and break any of the artist's equipment that it will be charged on the client. Please make sure that any younger children and pets stay away from the artist station to prevent any damage to the equipment.
All makeup sessions are expected to have the client present and ready to be serviced immediately when the artist arrives. It is encouraged to choose a time where you can accept the immediate arrival of the artist and are ready to be worked on. If you plan on getting your hair styled prior to your makeup session, please make sure the time frame for that does not clash with the scheduled time for your makeup session. The artist will also not perform any makeup services while the client is being serviced by another provider (e.g. hairstyling, nail services, brow/ lash services, etc).
***PLEASE BE AWARE: If the client ends up running more than 15 minutes late to their own session or has the artist wait while another service provider works on them during the scheduled time frame chosen for the make-up artist, there will be a $20 charge added to their total by the end of the session. This is due to the delay that will be created for other appointments scheduled afterwards and could create a time conflict.
***IMPORTANT NOTE!: During makeup sessions, all clients are required to let any photography service providers know that they will be unable to intrude, disturb, or touch the make-up artists work station, artist, or client while a session is underway. This creates a delay in the work that needs to be done and could result in equipment damage if not handled properly. All clients are required to let photographers know that the makeup artist station is NOT meant as a photography background or set up. Photographers are free to take photo and film, but are NOT under any circumstances allowed to touch the artists' equipment or direct the artist or client to pose while the artist is working. By not notifying the photographer of this rule in advance, it could result in further fees being charged upon the client.
a. Client Product Use
For makeup sessions, clients can use their own products during the session. You will be asked during your consultation what products you currently use and if you would like to use them. If you do state that there is a product you would like to use during your session, you will be responsible for bringing it. Karma’s Kreations will not be held responsible if you forget to bring your products to the session and will also not be held responsible if you forget your makeup products at the venue or location. Your foundation shades and concealer (highlight and contour) shades will be recorded on your consultation form for current and future sessions and will be held on file. If you would like to know your shades, please email email@example.com.
b. Additional Services Policy
Karma’s Kreations is not licensed in threading or waxing and will not perform any of those services during your session. Clients are also required to have their brows, lip, or any other area on the face shaved, threaded, or waxed, prior to their appointment. Karma’s Kreations is also not licensed in hair-styling or airbrushing and will not perform either of those services during a session. If the client does seek a professional to do either of those services, Karma’s Kreations can refer the client to a trusted professional who is licensed in those areas, but is not liable for the quality of service that that professional will provide.
c. Add-ons Provided
Karma’s Kreations provides a variety of add-on services that result in an additional cost. Some services are per person while others are not. The following add-ons that Karma’s Kreations provides are:
Lash Application ($10/person)
Glitter Application ($5/person)
Halloween/Extreme Make-Up Application ($30/person) (ONLY for special occasion and photography/tv production services)
Day-of or Night-of Touch-ups ($30 + travel fee if venue changes from original)(ONLY for weddings and photography/tv production services)
Tattoo or Scar Covering ($15/person)
For any and all lash applications, whether the client brings their own pair of lashes or requests to use the lashes that the artist provides, there will be a $10 fee for the application of lashes on the client. Karma’s Kreations is not responsible for any allergic reactions or breakouts caused by the glue used to apply the lashes. If you are allergic to latex, please let the artist know ahead of time.
d. Partial Makeup Application Policy
If requested ahead of time, Karma’s Kreations can provide partial makeup application for a fee. The client creating the booking request can not book for partial makeup application.
All persons requesting a partial makeup application must be included within the group that the client creates during the consultation form. Any outside persons requesting to have any services completed will not be serviced on unless the client agrees or requests it. Any partial face makeup application persons will be serviced after all full face makeup clients have been serviced. Please keep in mind that discounts can not be used on ANY partial makeup application services. Partial makeup application prices include:
Face: $50 (includes foundation, highlight, contour, and blush application)
Brows: $30 (includes shaping, fill-in, and sculpting of brows)
Lips: $5 (includes lining of lips and application of lipstick or lipgloss products)
Eyes: $35 (includes eyeshadow, glitter, mascara, and eyeliner application)
Lashes: $10 (includes application of strip lashes only. Individual lash application is NOT offered by Karma’s Kreations.)
e. Karma’s Kreations Touch-up Bags
Touch-up bags will soon be sold during makeup sessions. This is optional to buy and is meant for clients who would like to touch up for their event using products that the artist has used during the session. All touch-up bags will be $25 and include a small setting powder, gloss, lip liner, and the Karma’s Kreations business card. This option can be chosen on the online consultation form under the “Add-ons” section.
***Please note that if you do not agree to these terms of service, pay the mandatory deposit, and/or sign the bottom of your consultation form, Karma’s Kreations will NOT complete said service for you.
Thank You for choosing Karma’s Kreations Artistry!
Any copying, distribution, or tampering with any documentation created under Karma’s Kreations will result in legal actions being brought upon.